Refund and Returns Policy

At Vitaclix, we want you to be completely satisfied with your purchase. We carefully curate our beauty and skincare collection to ensure high quality, but we understand that sometimes a product may not be the perfect fit for you.

Our Return Policy

Due to the nature of personal care and cosmetic products, we adhere to the following guidelines:

  • Timeframe: You may request a return or exchange within 7  days of receiving your order.

  • Condition: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all seals intact.

  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on products that have been opened, tested, or used. 

How to Initiate a Return

If your item meets the criteria above, please follow these steps:

Contact Us: Send an email to support@vitaclix.beauty or call us at 0756739640 with your order number and the reason for the return.

  1. Approval: Our team will review your request and provide instructions on how to return the item to our Kampala location.

  2. Shipping: Customers are responsible for the shipping costs associated with returning an item unless the product arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or via mobile money within a certain number of days.

  • Note: Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you received a damaged or incorrect product, please notify us immediately upon delivery (within 24 hours). We will arrange for an exchange or a full refund at no additional cost to you.